Virgin Media O2 Customer Service

Virgin Media fined

Virgin Media fined £28mn for preventing customers from cancelling contracts

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the UK telecoms group had likely mishandled millions of customer calls. The communications watchdog announced the fine on Wednesday after it uncovered tactics including deliberate call-dropping,

· 7h

Virgin Media fined after hanging up on customers trying to cancel contracts

DPA International on MSN · 5h

Virgin Media fined millions for stopping UK customers from switching

Telecoms.com

VMO2 shuffles management to make room for a dedicated consumer unit

Virgin Media O2 (VMO2) is taking the next steps on its customer service overhaul with a reorg that includes significant ...

Advanced Television

Virgin Media O2 launches UK complex customer support

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, ...

Tech Digest

O2’s ‘Blue Mondays’ aims to boost customer spirits with weekly rewards

Designed to provide customers with a range of exclusive rewards, prizes, and experiences every Monday, the program represents a significant refresh of O2’s Priority service, which is available to ...

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