AI Agents, also known as Agentic AI, seem to be the next major development in generative AI (Gen AI). Many of the players in unified communications, contact center and, more broadly, the foundation ...

When the first computer bug was discovered in 1947, it was quite literally a moth that had become trapped inside a system at Harvard University that was disrupting the electronics. At that time, the ...

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AI agents are now taking over repetitive work, identifying issues humans may miss, and helping teams maintain testing speed ...

June 15 (Reuters) - Salesforce on Monday said it will buy autonomous AI agent platform Fin for about $3.6 billion, bolstering its Agentforce offering as the business software provider deepens its ...