Paying the ransom is only the beginning. Ransomware recovery costs, downtime, and trust damage can stretch for months. Learn ...

Some of your most loyal customers may be the ones who’ve had problems and complaints with you in the past. This might sound counterintuitive, but it’s a phenomenon I’ve observed throughout my career ...

The digital asset industry has lost over $500B to permanent asset loss, with private key failures, system breaches, and infrastructure outages creating an existential threat to institutional adoption.

Agentic systems introduce additional complexity because they often involve long-running, multi-step processes spanning ...

It’s no secret that when it comes to household-generated paper and plastics, the U.S. has a recovery problem. Recent reports, including those published by The Recycling Partnership (TRP), Washington, ...

When I’m training some of the top five-star hotels in the world in customer service recovery, I tell them that there are a few secrets to working with upset, unhappy, disappointed, or even flat-out ...

Panelists at this year’s Paper and Plastics Recycling Conference discussed challenges in residential packaging recovery and methods for improvement. From left to right: Johnny Gold of the Gold Group ...