Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

As data centers shift from traditional automation to AI-driven operational autonomy, the core challenge for IT leaders is finding the right balance between machine autonomy and human control. AI ...

Operating model health systems use to turn AI opportunities into measurable enterprise value with clear governance and adoption pathways.

Every account opening, loan approval, payment, and service request depends on hundreds of operational decisions customers never see. When those processes work well, experiences feel effortless. When ...

As modern technologies have opened the door to a virtually infinite array of new business models and disruptive possibilities, many tech organizations have responded by evolving their technology ...