If your businesses is increasingly using AI to handle customer service requests, consider just how much authority you want ...

Meta's AI support assistant has been helping hackers get access to high-profile Instagram accounts, according to reports on ...

The Instagram accounts for the Obama White House and the Chief Master Sergeant of the U.S. Space Force were briefly defaced ...

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The ChatGPT app's support bot hallucinates the program's features. OpenAI currently has no in-app bug reporting, a serious omission. Recent chats show the support bot has gotten more knowledgeable.