RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

Darryl Davis explains how real estate agents can use metaphors and analogies instead of scripts to connect with clients and inspire action. AI Summary For almost 40 years of training real estate ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

Initially, these scripts were designed to help agents maintain compliance and drive calls to a successful resolution. However, rule-based scripts for virtual agents at scale can be too limiting and ...

Salesforce Inc. (NYSE: CRM) is one of the cheap AI stocks to buy according to analysts. Earlier on April 15, Salesforce ...

As health systems accelerate AI adoption, technology leaders are discovering that some of the biggest risks aren’t obvious during the vendor demo stage. At Tampa, Fla.-based Moffitt Cancer Center, one ...